Q: How to insatll and use the embroidery machine?

A: We have the English teaching manual and videos; All the videos about every step of machine Disassembly, assembly, operation will be sent to our customers.

Q: What if I don't have export experience ?

A: We have reliable forwarder agent which can ship items to you by sea/air/Express to your doorstep. Any way, we will help you choose the most suitable shipping service.

Q: Can you provide the free shipping to sea port ?

A: Yes, we provide the free shipping toyour convenient sea port. If you have agent in China, we can also ship it to them for free.

Q: How is your technical support?

A: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime, our engineer will also go to oversea help our customers if necessary.

Q: Is this embroidery machine easy to operate?

A: The embroidery machine is equipped with a 10-inch touchable LCD computer.
The operating principle is very easy, just like using ipad. You can learn to operate this machine computer in 5-10 minutes. Each machine includes a computerized control panel that holds 20 millions stitches of storage, you can upload and edit design settings and create customized lettering directly on the panel.

Q: Can you get the the machine customized for us ?

A: Of course, brand name, machine color, designed unique patterns available for customization.

Q: I'm a newbie, can I get any training?

A: We provide English operation video guides. We will ensure that you have no worries from unpacking, threading, etc. until the machine works successfully. If you need any further help, our team is available for a video call with you.

Q: What accessories come with the machine? Is it including stander?

A: 1. T-shirt embroidery frames 2. Cap embroidery device 3. Flat embroidery device 4. Thread winding machine + Accessories: 1 box + Toolbox: 11 kinds of tools+Stand